Patient Welfare Center deals with all issues/concerns related to patients availing treatment at civil hospital. The department consists of 1 In-charge PWC officer, 5 Medical Social Workers, and 12 patient guides. The PWC manages information and guidance desk at OPD and Trauma Center.
Location and Timings
| Sr. No. |
Location |
Timing |
| 1 |
OPD Main Entrance, ‘0’ No. OPd Ground Floor |
9:00 AM to 5:00 PM |
| 2 |
Office of the Medical Superintendent D-2 Block |
9:00 AM to 5:00 PM |
| 3 |
Trauma Centre |
Round the Clock 24X7 |
| 4 |
OPD, Women and child Hospital, (1200 Bed) |
9:00 AM to 5:00 PM |
| 5 |
Emergency , Women and child Hospital, (1200 Bed) |
Round the Clock 24X7 |
Services Rendered by the Center
- Enlighten and facilitate patient and senior citizens about free services of the Civil Hospital.
- Resolve complains of patients by coordinating with respective department.
- Facilitate treatment of unidentified/ unaccompanied patients.
- Acknowledge orphan patients to Nari Sanrankshan Gruh, Beggars Home, Children Homes or NGOs for rehabilitation.
- Promote awareness and facilitate benefits of Rastriya Swasthya Bima Yojana, Mukhya Mantri Amrutam Yojana, Janani Shishu Suraksha Schemes.
- Compile news related to civil hospital, share with respective department and facilitate responses to the inquiries or issues raised.
- Allocate special rooms to patients as per the norms set by the hospital.
- Facilitate implementation of healthy child year program.
- Take appropriate actions on the recommendation of Members of Parliament and State Ministers.
- Manage 24 hour inquiry center at trauma center.
Patient at Inquiry Center
Assist Patient in Completing Formalities
Advice / Guide
Patient for Appropriate Scheme / Treatment